What is the Compact20 Virtual Gathering?

After the Compact20 national conference that was scheduled to be held in Seattle was canceled due to the ongoing spread of COVID-19, we decided to offer part of that conference virtually. The Compact20 Virtual Gathering presents highlights of what you would have experienced in Seattle in a free and accessible online format. The gathering will take place over three days (May 11-13) and offer sessions and valuable opportunities for networking.


How do I join the virtual gathering?

We will be streaming the virtual gathering live on our YouTube channel and sharing content widely across social media, so it will be very easy to join. To make sure you don't miss anything, we recommend signing up for email alerts.


Do I have to register?

No! The Compact20 Virtual Gathering is free to join and open to everyone.


Will there be opportunities for participation?

Yes! The live streaming software we'll use is equipped with chat functionality. Ask a question in the chat; our staff will be compiling questions from the crowd to ask the speakers. There will also be opportunities to participate in discussion more directly during the networking portions of the event.


Will there be opportunities for networking?

Yes! There will be two networking sessions built into the Virtual Gathering. We will create a workspace in Slack to conduct the networking sessions, so it may be helpful for you to set up a Slack account now, if you don't already have one. In our Slack workspace, we'll create separate rooms for conversations around interest areas, conference sessions, and more—so there will definitely be something meaningful to you! We'll share more details about how to access our networking space—including some detailed directions for those who aren't technically inclined—when we get closer to the virtual gathering.


Will the sessions be recorded?

Yes. We will record all sessions and post them on our YouTube channel. However, we recommend participating live whenever you can, so you don't miss out on opportunities for asking questions and networking.


How did you select the sessions?

Offering a virtual conference came with technical and time limitations that restricted what sessions we could offer. We chose to offer just a few sessions that illustrate some of the highlights of Compact20 and translate well to an online format. Unfortunately, this means that the vast majority of Compact20 sessions could not be included in the virtual gathering. However, keep an eye out for our next National Webinar Series and the 2021 regional conferences. You might just see some Compact20 content making a reappearance!


Do I have to stay for every session?

No (but we won't be able to help you with the FOMO that comes with missing this awesome content).


How will you moderate discussion?

We know that the Campus Compact network is a kind and caring community where people look out for one another. However, we understand that offering a free and open virtual conference comes with a risk that not everyone who joins will be on their best behavior.

We require that everyone who participates in our virtual conference abide by our code of conduct. We will have staff monitoring discussion to ensure this is the case. If any person who joins the conversation violates our code of conduct, they will be immediately barred from participating in the remainder of the event.

If you see any instances of harmful, disruptive, or offensive comments that violate our code of conduct, please immediately report it to a member of staff or submit it anonymously at


Having trouble? You’ll find solutions to some common technical problems below. If you still need help, don’t hesitate to reach out. You’ll find our contact information below!


Can I contact someone directly with my questions or issues?

Yes! There are two preferred ways to get in touch with the Comapct team:

  • Submit your question to the #help channel in Slack. We’ll be there all day providing technical assistance.
  • Send an email to Write "Compact20 Issue/Question" in the subject line so we know to prioritize your message.


How do I report inappropriate behavior?

If someone is being offensive or inappropriate in violation of Campus Compact’s code of conduct, please contact Emily Bottie or Lauren Cramer via a direct message in Slack, email us at or submit a report anonymously at




Help! I can’t access the stream on YouTube!

NOTE: This error is common for those with parental controls set for their network. If you think this might be the case for you, try accessing the livestream on Facebook. You can also try adjusting your DNS settings—more on that below.

  • Try watching on Facebook:
  • Try visiting the link again in a new browser window. You might even want to try using a different browser entirely (for instance, if you’re using Chrome, try Firefox or Safari)
  • If that didn’t work, try clearing your browsing data and cache, closing the browser, and reopening
  • Try rebooting your computer (We acknowledge this can be annoying, but you’d be surprised how often this resolves issues)


Resolving parental control restrictions on YouTube live videos:

NOTE: If you do not want to change your DNS settings on your computer, the simplest solution is to try watching the livestream on Facebook or with another device.

The simplest way to resolve this issue is by changing the DNS settings on your computer. How you do this varies depending on the kind of computer you have, but it’s typically in the control panel or system settings then networking area. A full set of directions for various computers is listed in this article:

We recommend that you change the DNS settings to Google’s DNS. To do so, enter both these settings:



Help! I can’t access the stream on Facebook!

  • Try watching on YouTube:
  • Try visiting the link again in a new browser window. You might even want to try using a different browser entirely (for instance, if you’re using Chrome, try Firefox or Safari)
  • If that didn’t work, try clearing your browsing data and cache, closing the browser, and reopening
  • Try rebooting your computer (We acknowledge this can be annoying, but you’d be surprised how often this resolves issues!)


I can see the livestream, but I can’t hear anything

  • Check the volume on the computer and make sure the video is not muted.
  • Trying turning volume up or down on your computer and on the video to see if that changes anything.
  • If you are using headphones, make sure they are securely connected to your phone or computer. If you are using bluetooth headphones, check that bluetooth is turned on and connected on the appropriate device.


I can see the livestream, but I can’t chat or add comments

In order to participate in the live chat, you must be signed in to an account on that platform.

Facebook: you’ll find the sign-in fields at the top of the page to the right. Enter your username and password to sign in. If you need to create an account, click the green “Sign Up” button at the top of the page.

YouTube: go to the live chat window and click “Sign in to YouTube”. From there, you can either sign into an existing account or create a new one.


I can see the livestream, but the video is poor quality or keeps stopping

Here are some things you can try:

  • If you’re connected to a VPN, close that down.
  • Connect to a strong wifi network. Sit near the router, if possible. Avoid public wifi connections if possible, since they are likely to be slow.
  • Stop services that continuously look for items to upload or download, like Dropbox If nothing else works, try rebooting your computer.
  • If the problem is consistent and does not seem to be getting better, let us know in the Slack #help channel or by email at It may be a problem for everyone that will need to be resolved on a larger scale.


The video is blurry in YouTube

  • Go to the bottom right corner of the video and hover your mouse there
  • Click on the wheel icon
  • Go to quality and change the quality for 480 or higher



How can I join Slack?

You will find detailed instructions for joining the Compact20 Slack workspace at


Where do I go once I’m in Slack?

Our conversations in Slack will take place in a variety of channels that are focused on different topics (see more about what channels will be available at


I’m getting too many notifications!

It’s easy to adjust your notification settings in Slack. From the Slack workspace, click your name in the top left corner. There you can quickly mute notifications for a designated period of time. Or, click “preferences” to permanently update your notification settings.




What is Compact20?

Compact20 is Campus Compact’s 2020 biennial national conference. On March 10, 2020, Compact20 was canceled due to the ongoing spread of COVID-19. Read more here >


How can I get a refund for my registration?

Cancel your registration by completing our online form: We will accept requests for refunds through the end of the day on April 1, 2020.


How can I help Campus Compact?

Although it was the right thing to do, Campus Compact will pay a significant financial price for canceling Compact20 and we could use your support. If you are in a position to help us weather this storm, we will appreciate it greatly. One way to help is by forgoing your refund. You can also make a direct contribution to Campus Compact at Either way, we will be immensely grateful.


Will you postpone or reschedule the conference?

We will not postpone or reschedule the in-person gathering. However, we will look forward to seeing everyone in person at Compact22 and at the regional conferences in the spring of 2021.


Will you offer the conference in another format?

Yes! Please join us for the Compact20 Virtual Gathering. You can learn more about it on the homepage of this site (!


Will attendees be refunded for hotel costs?

Campus Compact will not refund hotel costs.  Please contact your hotel/lodging directly to cancel reservations.


Will attendees be refunded for airline tickets?

Campus Compact will not refund individual airline ticket costs. Please contact your airline directly regarding ticket cancellations. If you purchased travel insurance, please contact your provider for information and next steps.


Still have questions? If there’s anything we left unanswered, contact us at to speak directly to a member of the Campus Compact team.